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Zaid AL-DULAIMI

1. The Impact of the Educational Services Quality on the Satisfaction of the Students, Empirical Study Based on the Al-Rafidain Private University College Students
Rezumat:This study aims to prove the impact of the quality of educational services upon the satisfaction of the students of the Al-Rafidain Private University College. In order to achieve the objectives of the study, the researcher created a questionnaire with 28 questions, in order to collect primary data from the students of the Al-Rafidain Private University College. In light of these aspects, the data was collected and analyzed, after which the hypotheses were tested. The main conclusions of the study indicated that high levels of the quality of educational services reflect the increase of the student’s satisfaction. Additionally, the study indicated the fact that there is a significant statistical impact of the quality of educational services upon students’ satisfaction of the Al-Rafidain Private University College, at a rate of 0.05%. The study provides recommendations among which the continuation of the College, for the confirmation of the commitments and of the continuous development of the educational plan and the improvement of the programs adopted by the College, to increase the level of the educational processes’ quality.
Autor(i):Zaid AL-DULAIMI, Zaki BHAYA, Basim JASSMY
Publicat în:Revista Română de Marketing 4/2016 [Volume 11, Issue 4] (octombrie-decembrie)
Cod citare:7741

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